Please check the product while the delivery man is present. Replacement or return of the product is applicable only when there is a manufacturing defect or crack on the box.

You are requested to check the products in front of the delivery man. If there is a problem, you can return in the presence of the delivery man.
In case of any damaged or faulty products, you have to inform us within 3 working days from delivery date.

• Our corporate exchange policy allows you to only exchange any garment within 15 days of purchase, provided the garment and hangtag is intact and the customer provides the receipt. The product condition must be same as when you received it, for all cases.
• We only facilitate exchanges for the same product but different sizes, or a different product. The price difference will be collected or reimbursed to you, depending on the invoice value.
• To exchange your previous order with a different product, please place a new order for the different product first.
• You have 15 days from the shipping date to exchange your urban-truth.com purchase for which the standard delivery will be required, payable or due in cash or bKash.
• If a mistake is made on the part of our Shipping & Logistics, such as a wrong size, color or item was sent than the one you have ordered, the exchange is free of delivery cost.
• If you request an exchange for which the order has no issue, you will be charged for delivery of exchange.
• If you choose to exchange an item, please log in to My Ordersto request.